Cancellation and Refund Policy
Effective Date: 12-12-2024
Welcome to SLLEARNING Educational Services LLP. We value your trust and aim to provide a seamless experience with our services. This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds for our products and services.
1. Cancellation Policy
- Cancellations must be requested within 7 working days from the date of purchase.
- To initiate a cancellation, customers are required to contact our support team via:
- WhatsApp: 8585968648
- Email: support@sllearning.com
- Upon receiving your cancellation request, our team will review the details and confirm the cancellation if it meets the policy criteria.
2. Refund Policy
- Refunds will be processed for valid cancellations as per our policy.
- The refund amount will be credited to the original payment method within 30 working days after approval of the cancellation.
- In cases of partial cancellations (where part of a service has already been utilized), the refund amount will be adjusted accordingly.
3. Non-Refundable Scenarios
Refunds will not be issued under the following circumstances:
- Requests made after the 7-working-day cancellation period.
- Services that have been fully utilized or delivered.
- Purchases involving non-refundable items or custom services explicitly mentioned as non-refundable at the time of purchase.
4. Refund Processing Time
- The processing time for refunds may vary depending on the payment method and financial institution.
- Customers will receive a confirmation email once the refund is initiated.
5. How to Request a Cancellation/Refund
To request a cancellation or refund, please provide the following details:
- Full Name
- Purchase Details (Invoice Number/Order ID)
- Reason for Cancellation/Refund
- Contact Information
Send these details to:
- Email: support@sllearning.com
- WhatsApp: 8585968648
6. Contact Information
For any queries regarding cancellations or refunds, you can reach us at:
- Corporate Office: Block 35, Flat 202, VBHC Vaibhava, Near Nayara Petrol Pump, Byagadadenahalli, Chandapura-Anekal Road, Bangalore – 562106
- WhatsApp: 8585968648
- Email: support@sllearning.com
7. Updates to This Policy
SLLEARNING Educational Services LLP reserves the right to update this Cancellation and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing SLLEARNING Educational Services LLP. We are committed to providing you with exceptional services and ensuring your satisfaction.
For further assistance, feel free to contact our support team.