You have rights under the Inian Consumer Law (ICL), which this policy does not change. These rights include that you can request a refund where:
you have paid for a product that we are unable to deliver to you; or
there is a major issue with the product that would have prevented you from purchasing it had you known in advance.
The terms of this policy apply subject to your rights under the ICL.
www.sllearning.com will otherwise consider any other request for a refund on a case-by-case basis, having regard to the circumstances of the request. www.sllearning.com may approve or deny any such refund request in its discretion.
Please carefully review the materials published on our website relating to your chosen product before you purchase a product. We will not provide you a refund if you simply change your mind.
You may cancel your enrolment in a product in the following circumstances in which case we will refund the product fees to you less our cancellation fee described below:
If we cancel a product or are otherwise unable to provide your chosen product to you, www.sllearning.com will offer you an equivalent or substitute product. If www.sllearning.com is unable to offer an equivalent or substitute product or if you do not wish to continue in that equivalent or substitute product, you will receive a full refund of the product fees paid.
www.sllearning.com will process any approved refunds or cancellations as soon as reasonably practicable. www.sllearning.com will endeavour to do so within 15 business days from the day on which it was approved.
If you wish to transfer directly into another product, and we agree to your transfer request, no cancellation fee will apply to the original product. If the product fees for the product to which you wish to transfer are greater than the amounts paid by you for the first product, you must pay the difference within 14 days of the transfer request being approved by www.sllearning.com.
If you have any questions, would like further information, or wish to request a refund or cancellation, please contact the helpful team at firstname.lastname@example.org